How can I cancel my order?

How can I cancel my order?

Since Soxy does not have any inventory, the retailer you purchased from will handle any cancellations or refunds. To make changes or cancel your order, you will need to contact the retailer directly. We recommend reaching out to them as soon as possible if you wish to make any changes. Please keep in mind that the ability to cancel or amend an order is at the retailer's discretion.

To contact the retailer and learn more about your order, please follow these steps:

  1. Visit the customer care section on the retailer's website to find their contact information.
  2. When reaching out to the retailer, make sure to include your order reference number, full name, email address used to place the order and billing address.

For example: If your order was placed with Nordstrom, visit the Nordstrom website to reach out to their customer care team.

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